FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard.

Shipping & Delivery

If the product is in stock, then it will normally take 4 to 7 working days for delivery if a priority/express shipping option is chosen. If a slower method of shipping is chosen then it could take 7 to 11 working days for delivery.If product is out of stock or on pre-order basis, then it could take an additional 7 to 12 working days in addition to our normal delivery time.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

At the moment we don't offer free shipping.

Yes, we ship to over 150 countries around the world.

If your country or region is not shown on our checkout page, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 5 days of receiving your order.

Returns & Refunds

Yes, we offer full refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 7 days after receiving your order.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for a refund.

In the case when a product has been damaged you are eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 7 days receive a refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us at info@cleanbeautyroom.com